Data Protection Policy
At DQV, we are committed to protecting the privacy and personal information of our data subjects in compliance with the Nigerian Data Protection Commission (NDPC) and other applicable laws and regulations. This policy outlines our approach to ensuring the confidentiality, integrity, and availability of personal data collected and processed by our organization.
Lawful and Fair Processing
DQV collects and processes personal data in a lawful and fair manner, obtaining consent from data subjects where required and providing clear information about the purposes for which their data is collected and processed.
DQV limits the collection of personal data to what is necessary for the specific purposes outlined and retains the data only for as long as it is required for those purposes.
Data Accuracy
DQV takes reasonable steps to ensure that personal data is accurate, complete, and up-to-date. Data Subjects have the right to request access to their personal data and to have any inaccuracies corrected.
Data Retention
DQV retains personal data for no longer than is necessary for the purposes for which it was collected or as required by law. Data Subjects have the right to request the erasure of their personal data when it is no longer needed for the specified purposes.
Data Subject Rights
DQV respects the rights of Data Subjects as outlined in the NDPC, including the right to access, rectify, erase, restrict processing, object to processing, and data portability.
Data Breach Notification
In the event of a personal data breach that poses a risk to the rights and freedoms of Data Subjects, DQV will notify the relevant authorities and affected individuals without undue delay.
Compliance and Accountability
DQV maintains appropriate documentation and conducts regular audits and reviews to ensure compliance with this policy and applicable data protection laws and regulations. All staff members are trained on data protection principles and their responsibilities.
DQV recognizes the importance of effective information governance to ensure the confidentiality, integrity, and availability of organizational data. Our information governance policies cover the following areas:
Data Classification and Handling
DQV classifies data based on its sensitivity and establishes procedures for handling and protecting data according to its classification level.
DQV implements robust access controls to ensure that only authorized individuals have access to sensitive data on a need-to-know basis.
Data Retention and Disposal
DQV maintains a data retention schedule that aligns with legal and regulatory requirements, as well as operational needs. Procedures for secure data disposal are in place to prevent unauthorized access or misuse.
Information Security
DQV implements industry-standard security measures, including encryption, firewalls, and intrusion detection systems, to protect against unauthorized access, data breaches, and cyber threats.
DQV conducts regular risk assessments to identify and mitigate potential risks to the confidentiality, integrity, and availability of organizational data.
Incident Response and Business Continuity
DQV maintains incident response plans and business continuity strategies to ensure the timely recovery of critical data and systems in the event of a disruption or disaster.
Compliance and Auditing
DQV regularly audits its information governance practices and procedures to ensure compliance with relevant laws, regulations, and industry standards.
Training and Awareness
DQV provides ongoing training and awareness programs to ensure that all employees understand their responsibilities in protecting organizational data and adhering to information governance policies.
No Refund Policy
At DQV, we strive to provide accurate and reliable qualification and verification services. Due to the nature of our services and resources involved in the verification process we operate a non-refund policy. By sBy submitting a verification request, you acknowledge and agree to the following terms:
To ensure the accuracy of submitted information to meet our standards, DQV may reach out to the source directly for clarification.
In the event that a submitted document or qualification cannot be verified due to insufficient information or inaccuracies, no refund will be issued.
DQV will make reasonable efforts to complete the verification process, but if the verification cannot be completed due to circumstances beyond our control, no refund will be provided.
If you have any concerns or questions regarding our no-refund policy, please contact our customer support team before submitting a verification request.
By utilizing our services, you agree to our no-refund policy and understand that all verification requests are final and non-refundable.
Check-out Policy
At DQV, we aim to provide a seamless and secure check-out process for our customers. Our check-out policy ensures a transparent and efficient experience when completing verification requests. Please review the following terms carefully:
Payment Methods: DQV accepts various payment methods, including card payments (for both local and international transactions ), bank transfers and USSD for local transactions only. All transactions are processed through secure and encrypted payment gateways to ensure the safety of your financial information. Thus, we don’t handle your card details
Pricing and Fees: All verification request fees are clearly displayed during the check-out process. Additional charges may apply for expedited or specialized services, which will be disclosed upfront.
Order Confirmation: Upon successful payment, you will receive an order confirmation with a unique reference number. Please keep this information for your records and future communication with our support team.
Verification Process: Once your order is confirmed, our team will initiate the verification process according to the specified timelines and service levels. You will receive regular updates on the status of your verification request.
Refunds and Cancellations: Our no-refund and cancellation policies apply to all verification requests. Please review these policies carefully before completing your check-out.
Privacy and Security: DQV is committed to protecting your personal and financial information. All data is handled in accordance with our data protection policy and industry-standard security protocols.
If you have any questions or concerns during the check-out process, please contact our customer support team for assistance. We value your trust and strive to provide a seamless and secure experience.