Visit www.dqvplatform.com and click on the register button on the top right corner. Once your personal information is submitted, you will receive an invitation email to join the documents verification platform. Please make sure you check your spam folder; in case you don’t find anything in your inbox.

After you sign-in to the documents verification platform, click on “New Verification” on the left-hand side menu, add as many education checks as you need. Once you submit the individual details, click Next.

Sign-in to your account to access your “Verification History” on the left-hand menu bar. Use the filters to locate any specific request by entering your full name or reference number. Our team will continuously submit updates to keep you informed with the latest information received from the university.

Yes! We offer invoices to some customers and partners if they process high volumes. Should you require an invoice plan, please send us an email to enquiries@dqvplatform.com

In the “solutions” section on the right-hand menu bar you can see the entire list of universities covered by DQV, the cost per verification (and the surcharge in case a university charges a fee to third parties). You’ll be able to access this list by clicking the country on the map or you can use the filters to search by institute name.

If your search is not showing the educational institution you require, you can request our verifications team to add it for you. Simply complete the enquires form and one of our team members will get in contact to provide you with an update.

Receipts are automatically saved in the payment section of your profile. You can also download these as PDF documents, if required.

You can add as many users as you want to your account if you are registered as a company.
On the Account section, at the bottom of the page you have the option to add users. The users you add will receive an invitation via email to access the platform.

n the case where you are unable to upload your personal signed consent form, kindly send a mail enquires@dqvplatform.com, if you do not have a consent form, download our content form sign and upload.
On the Account section, at the bottom of the page you have the option to add users. The users you add will receive an invitation via email to access the platform.

Due to data protection policies email addresses cannot be changed. However, if for any reason you have to use a different email address, simply sign up to create a new account and our verifications team will move your verifications history from your previous account to the new one.
On the Account section, at the bottom of the page you have the option to add users. The users you add will receive an invitation via email to access the platform.

As per our terms of business if you request cancellation within 24 hours of submitting the verification, DV will refund the credit to your account. After 24 hours the request can be cancelled but all fees and charges will still apply. All cancellations must be requested by email to enquiries@dqvplatform.com

Send an email to enquiries@ dqvplatform.com mentioning the DV Verification ID and the full name of the candidate. A team member will get in contact with you for assistance.

This is when the educational institution requests additional documentation/ information either because what has been supplied is insufficient or because they cannot locate the records after an initial search.
To solve this, you need to re-submit the verification with the additional information or documentation the institution has requested.

To avoid being charged twice for the same verification please DO NOT submit a new request if the status of the request is Action Required and follow the instructions above.